Return Policy

At Goosa, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility

• Returns and exchanges are accepted within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Personalized or custom fragrance products are not eligible for returns unless defective.

2. How to Initiate a Return

• Please contact our Customer Service team at [email protected] or call +1 (770) 358-1964 with your order number and reason for return.
• Our team will guide you through the return process and provide the return shipping address.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a defect or our error.

4. Exchanges

• If you wish to exchange an item, please follow the return procedure and place a new order for the desired product.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of delivery with photos and details.
• We will arrange a replacement or refund at no additional cost.

Thank you for shopping with Goosa! If you have any questions about our return policy, please don’t hesitate to reach out.